Zendesk NetSuite Connector
Connect the #1 ERP with the #1 Customer Experience Platform!
Turn every ticket into an opportunity by connecting Zendesk’s best-in-class support platform with NetSuite’s real-time ERP data.
Our native SuiteApp keeps agents, finance, and operations working from a single source of truth—so issues get resolved faster and customers stay delighted. Zendesk NetSuite Connector will be Fully Setup in 3 weeks!
Seamless customer-service automation—no middleware, no blind spots.
Benefits
- Zero Middleware.
- Fully Automated Ticket Lifecycle.
- Adaptive & Customizable.
- Scales With You.
- Agent Productivity Boost.
Seamless customer-service automation—no middleware, no blind spots.
Integration NetSuite Zendesk
Zendesk NetSuite
1 Standard
2 Premium
| 1 | 2 | |
|---|---|---|
| Import cases from Zendesk to NetSuite | ||
| Import case history from Zendesk to NetSuite | ||
| Import customers from Zendesk to NetSuite | ||
| Export customers from NetSuite to Zendesk Premium Tier | ||
| Export shipment information from NetSuite to Zendesk | ||
| Export refund information from NetSuite to Zendesk | ||
| Export returns information from NetSuite to Zendesk | ||
| Trigger RMAs in NetSuite from Zendesk |
| Standard | Premium | |
|---|---|---|
| Import cases from Zendesk to NetSuite | ||
| Import case history from Zendesk to NetSuite | ||
| Import customers from Zendesk to NetSuite | ||
| Export customers from NetSuite to Zendesk Premium Tier | ||
| Export shipment information from NetSuite to Zendesk | ||
| Export refund information from NetSuite to Zendesk | ||
| Export returns information from NetSuite to Zendesk | ||
| Trigger RMAs in NetSuite from Zendesk |
Main Flows
Seamlessly synchronize Zendesk user profiles with NetSuite customer records—names, emails, phone numbers, addresses, custom fields, and tags flow bi-directionally. Whether you serve B2C shoppers or B2B accounts, the connector keeps a single source of truth in NetSuite for marketing, finance, and support teams.
Convert every Zendesk ticket into a NetSuite Support Case (and vice-versa) in real time. Subject, description, status, priority, requester, and assignee stay perfectly aligned, ensuring both agents and back-office staff see the same issue lifecycle without duplicate entry.
Automatically migrate full ticket threads—including public and internal comments, timestamps, and agent names—into the NetSuite Case message log. Support teams gain a complete conversation audit trail inside NetSuite while agents continue to work natively in Zendesk.
Changes to ticket status, priority, or custom SLA fields in Zendesk update the NetSuite Case instantly, and workflow-driven status moves in NetSuite reflect back in Zendesk. This two-way sync keeps SLAs intact and eliminates manual follow-ups.
When a NetSuite Item Fulfillment posts, the connector adds a public comment with tracking details to the linked Zendesk ticket, closing the loop on “Where-is-my-order?” inquiries and reducing agent handle time.
Refunds or return authorizations created in NetSuite automatically post status updates to Zendesk, ensuring customers receive timely confirmations without agents having to copy-paste data.
Agents can add a predefined tag or macro in Zendesk to trigger an RMA in NetSuite. The connector creates the Return Authorization, logs the reference on the sales order, and posts the RMA number back to the ticket—all without leaving Zendesk.
Accounts accesses
Setup Checklist
Analysis & Discovery
Flows Setup
Testing
Deployment
Demo
Go Live